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Tag: technology

The Metaverse’s Role

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Will technology replace traditional face-to-face meetings and travel in the future?

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Does Artificial Intelligence (AI) Hurt Consumer and Workers or Help?

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Preferences for Digital vs. Human Service Experiences During Travel

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Peering into the Future: Fastest Growing Consumer Technologies in 2022

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Consumer Technology Readiness and Transformative Service at the Frontiers in Service Conference

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Meeting Customer Needs in a Rapidly Changing World: A Channel Segmentation Strategy

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Innovation Explodes in 2020

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Call Centers: A Security Blanket for Consumer Banking?

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Using Technology to Jumpstart the Travel Recovery

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The Future of Associations is Virtual

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How Banks Can Stay Relevant as Customers’ Needs Change

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Connecting with Gen-Z to Build and Strengthen Financial Institution Relationships

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Renting Cars in the 2020s: How Digital Technology Improves the Consumer Experience

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On Demand Economy Research

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How Technology Can Improve the Guest Experience

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Artificial Intelligence: A Snapshot into the Future

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Mobile Payment Usage Continues to Climb

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Award Nominated Presentation on Service Robotics

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NTRS by Rockbridge Featured in Meeker’s Report

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Ok Google, Hey Alexa, what are folks using you for these days?

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Service Robots: The New Normal, or Ahead of Their Time?

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Consumers’ Views on Services Offered by Banks and Credit Unions

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Facebook May Have Less of a ‘fake news’ Problem Than it Thinks

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Case Study: Testing Online Educational Video Formats to Engage a Wider Audience

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The On-Demand Economy Continues to Grow

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Robotic Technology: A Palpable Reality

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Top 10 Views on Technology

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Case Study: TechQual™ Helps a High-Tech Firm Hit the Mark with Low Tech Customers

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How Travel is Influenced by Technology

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Can Digital Privacy be Bought? (And if “Yes,” for What Price?)

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Disrupting the Traditional Association Membership Model

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Service Robotics: How Ready are Consumers to Adopt and What Drives Acceptance?

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Driverless Cars, Drones, and Robots: Entering a New Technological Era

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An Abbreviated Version of TRI 2.0

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Making it Big on the Small Screen? The Top Online Activities that Have Migrated to Smartphones

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A Services Landscape Transformed by Technology [SlideShare]

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It isn’t easy being green, or is it? [SlideShare]

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The Dilemma of Consumer Showrooming: What Not To Do

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America’s Fastest Growing e-Services and Why They Are Growing

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The Technology Readiness Index Primer

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Rockbridge Introduces Technology Readiness Index 2.0 in Recent Paper Published in the Journal of Service Research

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Credit Cards to Smart Cards: How Technology May Be Shifting to Prevent Information Breaches

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Rockbridge’s Presentation at the 2014 Frontiers in Service Conference

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Rockbridge is Proud to be a Sponsor at the 2014 Frontiers in Service Conference

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Privacy Issues: How Would You Like to Peek Over My Shoulder?

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Identifying A Loyal Television Audience

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The Future is Now: Adapting Association Communications and Content to a New Tech Reality

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One Size Doesn’t Fit All: How a Segmentation Approach Can Help Guide Consumer Electronics Product Strategy

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