Client Testimonials

Our Clients

Rockbridge serves a variety of industries, but focuses primarily on the services, information, and non-profit sectors. We have particular expertise in e-commerce and e-services, financial services, technology and consumer electronics, media, and associations. Our clients tend to establish an ongoing relationship with us and rely on us to help solve difficult problems using creative and innovative solutions. Our clients include some of the most successful brands, including Fortune 500s in the e-commerce, financial services, consumer technology, and entertainment sectors. Some of Rockbridge’s clients include: Wells Fargo Bank, Verizon, Motorola, Consumer Electronics Association,, Discovery Networks, Capital One, and AOL.

testimonial-iconWhat our clients are saying…

“Rockbridge really stands out in the way they engaged with us—they became part of our team.  They handled our project as an important engagement and got personally involved by using the products.  It enabled them to have better insight into what we wanted to do with our marketing and product strategy.  Communications were excellent, as I got answers to my questions in as little as 30-60 minutes.  They were very flexible and knowledgeable about the methodology too.  We were pleased with the outcome of our collaboration with Rockbridge – actionable findings providing solid direction.”

– Frank C., Senior Supervisor, Planning/Market Research Department, Panasonic

“Rockbridge completed two of the finest research projects the GBTA Foundation has ever commissioned.  Both projects were of the highest quality and always met our deadlines.  One of the projects included developing a sound methodology to reach a very tough to reach population.  We received tremendous value for the money and could not have done the work without Rockbridge.  In addition, Rockbridge staff were a pleasure to work with from beginning to end.  I look forward to working on our next project.”

– Joe B., Director of Research, Global Business Travel Association

“Rockbridge has conducted many research projects for me over the years, and I keep going back to them because they are a great thought partner.  I can discuss issues with them and they offer suggestions and options.  They are very flexible and never say something can’t be done.  Nothing they do for us is “cookie-cutter”, and they will go out of their way to find new ways of doing things.  They are always responsive to our needs.”

– Julianna I., Director, Consumer Insights, Gap Inc. Direct

“I was fortunate enough to work with Rockbridge on several research projects, all of which were complex quantitative studies.  From start to finish, their client service was exceptional.  They truly work with you to develop the right methodology and to get to the learnings you are looking for which isn’t easy.  They delivered exceptional insight and analysis that helped our company build a solid foundation with respect to market sizing, segmentation and targeting.  I would absolutely consider Rockbridge for any future projects.”

– Connie S., former Director of Research, Network Solutions

“I have had the pleasure of working with Rockbridge Associates on a variety of research projects over the past seven years.  Their expertise spans many areas and their input and advice during the development phase of a project are well-appreciated.  They are consistently excellent and provide great value without great expense.  Results and reports are always delivered on-time and within budget.  As well, their associates are professional and pleasant.  We consider Rockbridge to be an invaluable partner in our business.”

– Julie, Fortune 500 financial services company

“It was my first time working with Rockbridge and they met all my expectations.  The proposal and what they delivered were very much in sync.  The process of creating the questionnaire was highly collaborative, and the deliverables were thorough.  I enjoyed working with their team, as they are all capable researchers and highly responsive. I would definitely work with them again.”

– Sue M., Vice President, Member Services Corporation at National Federation of Independent Businesses

“I have had the pleasure of working with Rockbridge for several years on an ongoing project.  Rockbridge is very consistent in its delivery and proactive in bringing up issues and responding to our questions.  They understand our business, which adds value to the research and process.  We are able to use the results of the study to make changes to our service, providing the ultimate value to us.  The Rockbridge staff are very personable and interested in ensuring we get the results we need. I would definitely recommend them to colleagues looking for a research partner.”

– Sharon S., Senior Vice President, San Antonio Federal Credit Union 

“After a thorough review of market research firms specializing in nonprofits, we selected Rockbridge Associates to develop a comprehensive multi-year research program.  We have been very pleased with their knowledgeable, systematic approach to helping us better understand the needs of our large and diverse membership.  The staff is very responsive and produces high quality work and presentations, on time, and in budget.  Most importantly, they are able to explain the implications for our organization and give us direction on how to act on the results, based on their vast experience with similar projects for other nonprofits.”

– Lori H., Senior Vice President, Membership and Marketing, Urban Land Institute

“I had the pleasure of using Rockbridge to support a high profile strategic initiative for AAPA. The Rockbridge team conducted the research professionally, while being flexible in providing preliminary results in time for my Board presentation. The research provided a number of ‘aha’ moments for our stakeholders. We learned a lot about our audiences’ needs and our business decisions are changing based on what we learned from the research. I am definitely a Rockbridge fan! “

– Beth B., Senior Vice President, Member Value and Research, American Academy of Physician Assistants

“I needed to conduct a complex research study and wasn’t sure of the best way to approach it. I reached out to Rockbridge, and they coached me through it. I told them what I wanted to accomplish and they guided me on how to get there. They’re personable and were happy to translate technical information for me to understand because I didn’t have the technical background. They designed the report so that I was able to easily split it up and share it with my individual clients. This was important because we could use the segregated data to help inform our marketing strategies. Our advertising firm is using the research to come up with new campaigns and to adjust our goals too. The study provided tremendous value to our business. “

– Suzanne F, Marketing Director, Ascensus College Savings

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