- #NTRS finds that consumers who research products online while in-store are more likely to make an in-store purchase. https://t.co/F5Au24bgd65 days ago
- On average Satisfaction & Net Promoter Score explain only 1% of customers’ share of spending.34 days ago
- Tim Keiningham, is traveling to Norway to present the groundbreaking Wallet Allocation Rule® at the 2016 Frontiers in Service Conference!36 days ago
Service Robotics: How Ready are Consumers to Adopt and What Drives Acceptance?
Rockbridge’s Principal, Chief Methodologist and Founder, Charles Colby recently presented at the Frontiers in Service Conference in Bergen, Norway. His presentation examines the introduction of intelligent robots to take over tasks performed by consumers or employees. Examples of robotic services in the future may include: renting a car that also performs the driving, riding in a taxi cab without …